Today our phone lines are down, I have mobile broadband so I can go on working from home. If not I would have to travel to work and use that network. Its not typical of our phone system and the phone company is actively working to repair it. However, I have built my life for the moment around working from home and travelling to meet people when needed. Of course it is only sustainable if the technology is reliable. Otherwise I would have my own personal dystopia to deal with.
Dystopia is living in a society that needs technology to function but cannot organise itself to deliver a reliable/any service. Utopia is living in a society where you never miss a beat in turning on your computer or a light switch. Of course you never know what you have until you don't have it.
Fears of a dystopian control through technology are the fears of affluence, built on the presence of reliable technology from communication satellites, massive computer power and ultra fast networks.
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